Returns and Exchanges
Returns policy
We hope you love your purchases, but if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 30 days of receipt in exchange for an gift card as long as it falls within the terms indicated in our below policy.
For safety, cleanliness, and hygiene standards, please note that if an open, used, unsealed, or damaged item is returned, we are unable to process the return. All return shipping fees and other miscellaneous fees are the responsibility of the customer, unless the fault was our own.
Please do not send unauthorized packages back to the manufacturer’s address, as returns need to be sent to a specific location in order to be reviewed and processed. Reimbursements will not be made on unauthorized returns.
Requests to return a collection or a bundle should be made within 7 calendar days of receipt, no exceptions.
All returns can be refunded via in store credit, which will be available after the inspection process of the returned items. Super Cali Nail Supply does not issue credit back to the original payment method or refund shipping charges.
Note: If you are seeking a refund due to an issue with your order (damaged, incorrect, missing, or lost or stolen packages), you may receive reimbursement either via store credit (which can be used immediately and never expire), a direct reimbursement to the original payment method (which will be available in 3-5 business days, depending on your bank's processing time), or a replacement.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about the return.
Regarding Shipping Charges
Please note that any expedited shipping charges, international shipping charges or charges for orders shipped outside the continental US are non-refundable and customers are responsible for return shipping costs for non-defective items. If order is rejected by customs, the shipping fee is non-refundable. If defective items returned are not defective, refund will be deducted a 25% Restocking Fee.
Regarding Defective or Damaged Claims
It is customer responsibility to inspect and report any issues within 10 business days of receipt. It is the customer's responsibility to provide clear evidence of shipping damage from the shipping carrier or of any defective claims through clear photo or video evidence. Some claims may require the return shipment of products to be evaluated before refund. Customer claims will be invalid and denied if there is any destruction, disposal, or modification of evidence before claim is resolved.
Order Cancellations and Refunds
Super Cali Nail Supply reserves the right to cancel the entire or partial order, should we be unable to fulfill the items due to unforeseen supply chain issues. Any unfulfilled items will be refunded to the original payment method.