Returns and Exchanges

Returns policy

We hope you love your purchases, but if for any reason you are not completely satisfied with your purchase, we will happily accept a return within 30 days of receipt in exchange for an gift card as long as it falls within the terms indicated in our below policy.

For safety, cleanliness, and hygiene standards, please note that if an open, used, unsealed, or damaged item is returned, we are unable to process the return. All return shipping fees and other miscellaneous fees are the responsibility of the customer, unless the fault was our own.

Please do not send unauthorized packages back to the manufacturer’s address, as returns need to be sent to a specific location in order to be reviewed and processed. Reimbursements will not be made on unauthorized returns.

Requests to return a collection or a bundle should be made within 7 calendar days of receipt, no exceptions.

All returns can be refunded via in store credit, which will be available after the inspection process of the returned items. Super Cali Nail Supply does not issue credit back to the original payment method or refund shipping charges.

Note: If you are seeking a refund due to an issue with your order (damaged, incorrect, missing, or lost or stolen packages), you may receive reimbursement either via store credit (which can be used immediately and never expire), a direct reimbursement to the original payment method (which will be available in 3-5 business days, depending on your bank's processing time), or a replacement.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift card will be emailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be informed about the return.